Customer Case: Exhibition Customer Successfully Purchases Electric Self-propelled Scissor-type Aerial Work Platforms

This company is a hotel management company located in Indonesia, which is committed to providing excellent hotel services and facilities. The client’s principal is Mrs Rachmi Nurma, who is the director of the company and is responsible for purchasing and managing the hotel’s equipment. Mrs Rachmi Nurma met us at an industry exhibition and was given a brochure of our products. This encounter became the beginning of our partnership with Ms Rachmi Nurma, successfully supplying her with a motorised self-propelled scissor-type aerial work platform – GTJZ14 – for her hotel’s high level trimming tasks.

Due to the height of the hotel building and some special maintenance needs, the company needs to purchase a scissor-type aerial working platform to cope with the high level trimming work of the hotel facilities, and Ms Rachmi Nurma clearly indicated that the platform needs to be able to brake safely on slopes of less than 15° in order to ensure safety during operation. After detailed communication, the customer decided to purchase a self-propelled scissor-type aerial work platform – GTJZ14.

The customer had no previous experience with similar equipment, so we provided a detailed product description throughout the procurement process, including the technical parameters of the equipment, operating methods, and safety measures. In addition, Ms Rachmi Nurma raised particular concerns about stability and ease of maintenance, ensuring that the equipment could be adapted to the specific environment of the hotel’s high level trimming.

During the exhibition, Ms Rachmi Nurma contacted us through our promotional material and made an initial enquiry that evening. Our sales team responded immediately and provided a verbal quote. Over the next two days, Ms Rachmi Nurma came to the show several times in person for detailed technical discussions, where we showed videos and photos of the equipment and further answered her questions about its performance and operation.

After understanding Ms Rachmi Nurma’s needs, we proposed a customised solution to ensure that the GTJZ14 scissor-type aerial work platforms supplied could operate stably in environments with slopes of up to 15°, to meet the customer’s requirements for high level trimming in hotels. Considering that it was the first time for the customer to make import procurement, we also provided transport-to-door service to ensure that the equipment arrived at the hotel in a safe and timely manner.

Finally, after several rounds of detailed communication and negotiation, the customer confirmed the order. The payment method of this transaction is T/T, and the delivery method is DDP. the electric self-propelled scissor-type aerial work platform departed from Guangzhou and finally delivered to Jakarta, Indonesia.

As it was the first time for the customer to import the equipment, we paid special attention to the details of transport and delivery to ensure that the scissor-type aerial working platform could be delivered to the place specified by the customer smoothly and safely. The customer was very satisfied with this and paid the advance payment at the exhibition site, ensuring the smooth progress of the order.

After receiving the equipment, Ms. Rachmi Nurma spoke highly of the operation performance and safety of the scissor-type aerial working platform, which not only fully meets the needs of the hotel’s high-level renovation, but also demonstrates excellent stability and adaptability in the operation, and said that the equipment is easy to operate and greatly improves the working efficiency of the hotel staff. Ms Rachmi Nurma said that the easy operation of the equipment has greatly improved the efficiency of the hotel staff and enhanced safety.

The company is very satisfied with our products and services through this successful cooperation, and Ms Rachmi Nurma said she will continue to look at our products in the future and plan to purchase them again for other projects. We look forward to building a long-term relationship with this customer and providing more high-quality equipment to support their hotels.

This cooperation with the company not only demonstrates our technological superiority in the field of scissor-type aerial work platforms, but also proves our ability to meet the customised needs of customers and provide quality services. With the GTJZ14 self-propelled scissor-type aerial work platform provided to the Indonesian customer, we helped it to efficiently and safely complete the high level repair work of the hotel facilities, and at the same time laid a solid foundation for future long-term cooperation. We believe that in the future, we will continue to provide more customers with excellent equipment solutions and promote the development of the aerial working platform industry.