Customer Case: Customised Scissor Aerial Work Platforms in UAE

The company we worked with is a renovation and design company based in the UAE that specialises in providing creative and high quality design services for all types of buildings. As the company’s projects continued to expand, it needed a piece of equipment that could improve the efficiency and safety of its staff. In order to meet its daily aerial work requirements, the company decided to purchase a scissor-type aerial work platform to make it easier and safer to complete all kinds of aerial tasks during the renovation process.

Ms. Susan D’Souza is the assistant of the owner of the company, responsible for the company’s equipment procurement. She contacted us and made it clear that the company needed a 12-14 metres scissor-type aerial working platform. In addition to the basic parameters of the equipment, the client specifically requested that the product be customised to match the company’s brand image. The renovation and design company’s Logo is orange, so she wanted the scissor-type aerial work platform to be customised in orange to match the company’s branding.

The customer’s purchase was urgent, and she wanted to be able to complete production within a week and ship the order as soon as possible. Although the client initially opted for FOB pricing terms, due to the long shipping time, it was eventually decided that we would take care of the shipping and opted for CIF terms, which would allow for quicker delivery of the equipment to the designated Jebel Ali port.

After the customer’s request, our sales team and engineers worked closely together and quickly provided Ms. Susan D’Souza with a detailed quotation and product proposal. We recommended the model SWGTJZ1214 scissor-type aerial work platform, which has a lifting height of 12-14 metres and meets the customer’s basic requirements. We also coordinated with the production team to ensure that the platform could be custom manufactured within a week and shipped as soon as possible.

To meet the client’s branding requirements, we customised the scissor-type aerial working platform in orange, which not only enhances the aesthetics of the equipment, but also makes it more compatible with the company’s logo. Throughout the process, we maintained active communication with the customer, answering every question she raised in a timely manner to ensure that the customer was satisfied with all the details of the product and the delivery arrangements.

After a quick communication and confirmation, Ms. Susan D’Souza completed the prepayment payment on 3 September 2024. According to the customer’s request, the delivery method is CIF (Jebel Ali Port) and the products will be shipped from Qingdao Port. Considering the urgent needs of the customer, we accelerated the production process and ensured that all stages of production, packaging and shipping were completed in the shortest possible time.

The equipment was tracked throughout the journey to ensure that it arrived at Jebel Ali port on time. The customer was very satisfied with the speed of delivery and the service provided, and has indicated that they would consider working with us on future projects.

Ms. Susan D’Souza and her team at the company spoke highly of the quality of the scissor-type aerial work platforms and the customised service. The performance of the equipment is very much in line with their needs and can effectively improve the safety and efficiency of aerial work. The client also commented that the customised orange equipment complemented the company’s brand image, further enhancing the company’s sense of professionalism and market recognition.

As a result of this successful cooperation, Ms. Susan D’Souza has indicated that she will continue to choose our equipment for future projects and will likely return to us for reorders. We look forward to a long term collaboration with Ms. Susan D’Souza to promote more innovative renovation design projects.

This successful case of collaboration demonstrates our ability to meet the individual needs of our clients and our efficient execution of urgent deliveries. With the customised scissor-type aerial work platforms, we have helped our client to enhance work efficiency and safety, and at the same time laid a solid foundation for our future cooperation. We will continue to uphold the principle of customer-centricity, constantly optimise our products and services, and commit to providing more customers with high-quality equipment solutions.